The Impact of Cognitive versus Affective Aspects on Consumer Usage of Financial Service Delivery Channels



Steenkamp, J-B. E., Hofstede, F., and Wedel, M. (1999). A cross-national investigation into
the individual and national cultural antecedents of consumer innovativeness.
Journal of
Marketing
, 63(2), 55-69.

Tan, S. J. (1999). Strategies for reducing consumers’ risk aversion in Internet shopping.
Journal of Consumer Marketing, 16(2), 163-180.

Tangsrud, R. R., and Smith, M. C. (2001). Me, we or thee? A perceived control perspective
on consumer decision autonomy.
Academy of Marketing Studies Journal, 5(1), 11-27.

Taylor, J. W. (1974). The role of risk in consumer behavior. Journal of Marketing, 38(2), 54-
60.

Te’eni, D. (1989). Determinants and consequences of perceived complexity in human-
computer interaction.
Decision Sciences, 20(1), 166-181.

Unger, L. S., and Kernan, J. B. (1983). On the meaning of leisure: An investigation of some
determinants of the subjective experience.
Journal of Consumer Research, 9(4), 381-392.

Walker, R. H., Craig-Lees, M., Hecker, R., and Francis, H. (2002). Technology-enabled
service delivery.
International Journal of Service Industry Management, 13(1), 91-106.

Zaichkowsky, J. L. (1985). Familiarity: Product use, involvement or expertise?. In E.
Hirshman, and M. Holbrook (Eds.),
Advances in Consumer Research, 12. Provo, UT:
Association of Consumer Research, 296-299.

Zajonc, R. B., and Markus, H. R. (1982). Affective and cognitive factors in preferences.
Journal of Consumer Research, 9(2), 123-131.

Zeithaml, V. A., and Gilly, M. C. (1987). Characteristics affecting the acceptance of retailing
technologies: A comparison of elderly and nonelderly consumers.
Journal of Retailing, 63(1),
49-68.

39



More intriguing information

1. The name is absent
2. The name is absent
3. THE INTERNATIONAL OUTLOOK FOR U.S. TOBACCO
4. I nnovative Surgical Technique in the Management of Vallecular Cyst
5. INTERPERSONAL RELATIONS AND GROUP PROCESSES
6. Willingness-to-Pay for Energy Conservation and Free-Ridership on Subsidization – Evidence from Germany
7. Sectoral specialisation in the EU a macroeconomic perspective
8. Regional dynamics in mountain areas and the need for integrated policies
9. Cultural Neuroeconomics of Intertemporal Choice
10. Evolution of cognitive function via redeployment of brain areas