Synthesis report
11
Table II.1. (continued)
Response |
Comments | ||||||
C |
I |
I |
B |
N |
CN: China / IN: Indonesia / ID: India / | ||
9 |
Do stakeholders have the |
Y |
Y |
Y |
Y |
Y |
CN: Not in all cases / ID: Not in all |
10 |
Does Customs invite |
Y |
Y |
Y |
N |
Y |
CN: Not in all cases / ID: Not in all |
TT |
Has Customs established | ||||||
Client/help desk |
Y |
Y |
Y |
Y |
Y |
IN: Help centres have been | |
Enquiry point |
~ |
~ |
~ |
ɪ |
~ | ||
Customer/trader contacts |
~ |
~ |
~ |
ɪ |
~ | ||
Call center |
~ |
~ |
~ |
ɪ |
~ | ||
Other? |
~ |
IN: Watch Dog Committees exist. |
Source: ARTNeT Working Papers No. 4, 5, 8, 9 and 10; www.artnetontrade.org
However, information in most countries is available only in the local language (e.g.,
in Bangladesh) with some countries making some information available in English (e.g.,
China plans to have all relevant information in English by 2020). The amount and types of
information published and available appear to be substantial in all countries, but efforts
appear to be needed in making this published and available information more easily
accessible to all.
As pointed out in the Indonesian study, publication and availability of information
may vary since trade regulations come from different government agencies (e.g., Customs,
Ministry of Finance, Ministry of Trade, Ministry of Transportation), each with its own information
dissemination policies, channels and practices. This highlights the need to establish
a single trade related policy and regulation platform, preferably internet-based.