tangibilization. We nevertheless think this contribution already serves as background work for
further studies in this area as well as report on field experience that may be helpful to
practitioners in services innovation and design.
Finally another aspect we have not addressed in this paper is the organization and structure
of the different workshops as a multi-entry point process. These workshops were very briefly
mentioned in section 1.3. We plan to further study this issue as we continue to develop and
run the workshops.
References
1. Sanford, C., Rose, J.: Characterizing eParticipation. International Journal of Information
Management 27, 406-421 (2007)
2. Newman, D., Gall, N.: Gain a Foundation in Design Thinking to Apply Gartner's Hybrid
Thinking Research. Gartner Analysis (2010)
hal-00616740, version 1 - 24 Aug 2011
3. Holzner, M., Schepers, J., Scherer, S., Karamagioli, E.: Beyond Web 2.0 - What Serious
Games, Semantics and Social Networks can Contribute to eParticipation. In:
Cunningham, P.C., Miriam (ed.) Proceedings of the eChallenges e2009 Conference, pp.
1-8 (2009)
4. Susi, T., Johannesson, M., Backlund, P.: Serious Games - An Overview. Technical
Report School of Humanities and Informatics University of Skovde, Sweden, (2007)
5. Brown, B.T., Wyatt, J.: Design Thinking for Social Innovation. Stanford Social
Innovation Review (2010)
6. Brown, T.: Design thinking. Harvard business review 86, 84-92, 141 (2008)
7. Vaishnavi, V.K., Kuechler, W.J.: Design Science Research Methods and Patterns:
Innovating Information and Communication Technology. Auerbach Publications, Boston,
MA, USA (2007)
8. Hohmann, L.: Innovation Games: Creating Breakthrough Products Through
Collaborative Play. Addison-Wesley Professional (2006)
9. Avital, M., Boland, R.J., Lyytinen, K.: Introduction to designing information and
organizations with a positive lens. Information and Organization 19, 153-161 (2009)
10. Baldwin, C., Hippel, E.V.: Modeling a Paradigm Shift : From Producer Innovation to
User and Open Collaborative Innovation Modeling a Paradigm Shift : From Producer
Innovation to User and Open Collaborative Innovation 1 . Introduction and Overview.
Innovation 1-37 (2010)
11. http://www.prezi.com/
12. Parker, S., Heapy, J.: The Journey to the Interface. How Public Service Design Can
Connect Users to Reform. Demos, London (2006)
13. Thomas, E.: Innovation by Design in Public Services. Design Council, UK (2008)
14. Stickdorn, M., Schneider, J.: This is Service Design Thinking. Basics - Tools - Cases.
BIS Publishers, Amsterdam (2010)
15. Kimbell, L., Seidel, V.P.: Designing for Services - Multidisciplinary Perspectives:
Proceedings from the Exploratory Project on Designing for Services in Science and
Technology-based Enterprises. Saïd Business School, University of Oxford, Oxford
(2008)
16. Moritz, S.: Service Design. Practical Access to an Evolving Field. Koln International
School of Design, London (2005)