The name is absent

(33) Wiersma, W. (1986) op. cit., (p.33)

(34) Moser, C.A. and Kalton, G.(1971) Survey Methods in
Social Investigation Second Edition London: Heinemann
Educational Books Ltd. (p.33)

(35) Hoinville, G. and Jowell, R. (1978) Survey Research
Practice London: Heinemann Educational Books (p.83)

(36) Child, J. (1984) Organization: A Guide to Problems
and Practice Second Edition, London: Harper and Row
(p.54)

(37) Vertical "segmentation" was created by the researcher
to cope with the letters received from respondents in
India. The idea of "segmentation" was based on Child,
(1984) ibid., (p.107) in which the clustering of related
activities are identified by means of a matrix of
relationships. Using a vertical "segmentation" process
enabled the researcher to arrive at decisions about the
respondents .

(38) Calder, J. (1979) op. cit., (p.28); see also,
McNeill, P. (1990) op. cit., (p.39)

(39) Hargie, 0; Saunders, C. and Dickson, D. (1981) Social
Skills in Interpersonal Communication London: Croom Helm;
see also, Tuckman, B. W. (1972) Conducting Educational
Research New York: Harcourt, Brace, Jovanovich

(40) Profile No. 62

(41) Hersey,P. and Blanchard, K.(1982) Management of
Organizational Behaviour: Utilizing Human Resources Fourth
Edition, Englewood Cliffs, New Jersey: Prentice-Hall
(p.237)

(42) See, Hersey, P. and Blanchard, K. (1982) ibid., used
the Luft and Ingham JOHARI WINDOW to depict leadership
personality, (pp.238-9) The researcher found this "window"
an interesting framework, because it enabled one to make an
impact with people one is trying to influence.

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