Knowledge and Learning in Complex Urban Renewal Projects; Towards a Process Design

can base their discussions
about possible solutions
on?

- integrating frame of reference (organisational identity) to
ease inter-group knowledge exchange (Child and
Rodrigues, 2003)

- Psychological safety: little fear of failure and personal harm
(Edmondson, 1999)

(Szulanski and Cappetta, 2003)

- doubts about the validity of the knowledge (Szulanski and
Cappetta)

- lack of respect for and perceived credibility of the
knowledge source (Szulanski and Cappetta, 2003)

- lack of motivation of the knowledge recipient, “not
invented here syndrome” (Szulanski and Cappetta, 2003)

Knowledge use

- How is the knowledge
available in the network
used when decisions are
made?

- To what extent is the
relevant knowledge
selected from the non-
relevant knowledge
(information overload)?

- links between knowledge production and policy-making
(Edelenbos et al. 2004)

- links between the network and the home-organisation (Van
Buuren, 2005)

- Local availability of knowledge: people usually get
knowledge from their organizational neighbours (Cross and
Prusak, 2003).

- knowledge production in separate networks (Edelenbos et
al., 2004)

- incompleteness of information / not knowing where the
knowledge is located (Cross and Prusak, 2003 )

- Asymmetry of knowledge (abundance in one department
and shortage somewhere else) (Cross and Prusak, 2003)

- Satisficing: settle for less than optimal knowledge (March
and Simon, 1985)

- Lack of retentive capacity: difficulties during the use of
new knowledge lead to discontinuation of its use
(Szulanski and Cappetta, 2003)

Knowledge
evaluation,
frame reflection

- Are there moments of
reflection, of looking
back?

- Are side paths explored
for future projects?

- Is the knowledge that is
created in the process
used to revise the goals?

- frame reflection (Rein and Schon, 1992; Schon and Rein,
1994)

- validation of knowledge / peer review (Edelenbos et al.
2004; Weggeman, 1997)

- tensions between the network and the home practice (Van
Buuren, 2005)

- lacking archives or administrative organisation (Van der
Knaap, 1998)