|
Tischler et al. (2004) A |
• Social worker |
• Support with service |
|
family support service |
• TeacherZeducation |
and resource access |
|
for homeless children |
support staff |
(including benefits) |
|
and parents: users’ |
(educational welfare or |
• Parent training |
|
perspectives and |
Sure Start) |
• Personal∕social∕family |
|
characteristics |
• Health care worker |
support |
|
• Family support workers. |
• Assessment | |
|
• Other |
• Other (organisation |
attendance; liaising
with and maximising
the involvement of
specialist agencies)
Impacts of service user outcomes
"The majority of comments regarding the FSW were positive...
Her advice on practical issues, parenting, and schooling, were also positively received...
Referrals were made to other agencies, and contact was enabled with community
psychiatric nurses from the adult service, social workers, health visitors and general
practitioners...
The majority of the residents felt that the FSW had made a positive difference, with a
small number unsure, or reporting no change.
(p 332-333)
Perceptions of the service
"The expectations of the intervention were variable, and there were fewer responses to
this question. Residents wanted information on services, help with schooling or letters
of support for re-housing. Some residents wanted someone to talk to, while others
were unsure of what was being offered. Six residents stated they did not want help.
The assessment interviews with the FSW appeared to cover a wide range of issues. The
residents felt that the support and counselling provided was an important part of the
intervention.” (p 328)
56 Interventions for HCHHHU: technical report