Quality practices, priorities and performance: an international study

Table 1: Quality Practices, Priorities and Performance by Country

	QUALITY PRACTICES								QUALITY PRIORITIES						QUALITY PERFORMANCE
	Maintenance		Qu	ality	Co	sts	ISO 9000	ʤ ⅛ Й ≥> — ɔ ≤ Û. U « ⅛ _2 □ S (ɔ Q/ ∞ ∞	Quality programs		Change of priorities of customers		Improvement goals		To win competitors		Impact on lateness		Change in performance criteria
	> IU ⅛ O⁴	U ë O ₄o o⁴	.o U Λ 'Z, .S ₄o O⁴	§ .s χθ o×	U U > s¾ ₄o O⁴	e D U ₄o o⁴	>. χθ ¢5⁴	D ⅛ S K ⅞ I	∞ S § U X® ¢5⁴	U ∞ S D ⅛ ⅛ ₄o O⁴	I 2 L> Uh C3 O S 'C σ- D	O .2 I .i ⅛5 7 ⅛_to = ∞ й ' O	≡P u 1 I I « S ⁸	L- 4θ r≡ Sh -° O⁴ c3 о 45 "n g § Л ^й	ð .oρ > . '∞ .⅛ в ^g,gl f‰	u й eg a « ^cr O U	¾ ■Я ɪu ∣ZS Ри ⊂r ⅛ ё ∞ о f‰	I O⁴ g U q	0β ,,ʌ ■§ g ∣∣ I §	L- _£> Ii о 45 I g g
Country									∞ S § U X® ¢5⁴		I 2 L> Uh C3 O S 'C σ- D		≡P u 1 I I « S ⁸	L- 4θ r≡ Sh -° O⁴ c3 о 45 "n g § Л ^й	ð .oρ > . '∞ .⅛ в ^g,gl f‰		¾ ■Я ɪu ∣ZS Ри ⊂r ⅛ ё ∞ о f‰	I O⁴ g U q	0β ,,ʌ ■§ g ∣∣ I §	L- _£> Ii о 45 I g g
Argentina	30	70	20	36	18	10	71	93	64	79	42	25	36	57	86	57	33	50	79	71
Australia	40	60	30	12	20	10	79	92	54	58	43	43	79	85	90	90	34	53	72	69
Belgium	40	60	27	20	25	10	42	94	39	78	65	41	61	78	90	72	26	53	41	47
Brazil	40	60	31	15	21	10	80	91	40	71	48	36	78	94	85	84	25	71	76	91
China	50	50	28	20	20	20	90	96	68	96	71	70	77	97	96	100	46	39	63	96
Croatia	30	70	40	20	20	10	34	85	42	84	38	39	61	86	55	85	35	41	41	68
Denmark	50	50	25	18	20	20	84	94	27	40	26	33	63	74	95	89	34	52	61	56
Germany	40	60	40	15	10	10	91	100	39	58	53	21	61	71	97	66	47	47	77	61
Hungary	30	70	30	20	20	10	88	96	48	68	76	89	95	95	84	89	33	35	77	75
Ireland	50	50	30	20	25	6	100	97	57	69	76	67	67	74	84	81	25	58	71	71
Italy	40	60	30	25	20	14	83	85	46	38	52	53	66	80	90	83	34	23	60	72
Netherlands	25	75	33	12	13	20	79	93	25	46	44	30	38	57	77	43	32	32	64	71
Norway	50	50	20	18	20	10	14	94	14	29	32	25	70	71	72	71	61	22	37	48
Spain	40	60	40	20	10	10	22	82	42	40	43	15	47	90	88	81	49	39	59	77
Sweden	40	60	25	28	13	23	100	100	26	63	11	17	47	79	83	78	41	45	53	53
UK	40	60	27	20	15	10	89	93	24	50	29	38	65	83	66	65	33	49	60	69
USA	40	60	30	20	15	10	100	86	79	77	7	7	71	93	93	86	30	70	58	75
Total________	40	60	30	20	20	10	73	92	42	59	47	44	68	82	83	80	37	44	63	69
ISIC sector 381	40	60	30	20	20	10	68	90	39	59	44	41	68	80	79	78	24	51	61	67
382	40	60	25	20	15	15	72	92	43	55	49	48	71	80	88	81	41	43	62	67
383	50	50	30	20	20	10	83	95	48	61	46	47	65	80	81	79	51	34	65	74
384	40	60	30	22	20	15	80	94	38	65	54	51	79	92	80	85	34	48	59	70
385	40	60	25	19	20	10	76	95	39	56	47	27	51	86	93	77	37	44	64	67
Total	40	60	30	20	20	10	74	92	42	59	47	44	68	81	83	80	37	44	62	69

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