Quality practices, priorities and performance: an international study



Table 1: Quality Practices, Priorities and Performance by Country

QUALITY PRACTICES

QUALITY PRIORITIES

QUALITY PERFORMANCE

Maintenance

Qu

ality

Co

sts

ISO

9000

ʤ ⅛ Й
≥> — ɔ
≤ Û. U
« ⅛ _2
□ S (ɔ
Q/ ∞ ∞

Quality
programs

Change of
priorities of
customers

Improvement
goals

To win
competitors

Impact on
lateness

Change in
performance
criteria

>
IU

O4

U

ë

O

4o
o4

.o

U
Λ
'Z,
.S

4o
O4

§

.s

χθ

U

U
>

4o
O4

e

D

U

4o
o4

>.

χθ

¢54

D

⅛ S
K ⅞

I

S

§

U


¢54

U

S

D

4o
O4

I

2 L>

Uh C3
O S
'C σ-

D

O

.2 I .i

⅛5    7

to =

∞ й '

O

≡P u

1

I

I «

S 8

L-

4θ r≡

Sh -°

O4 c3

о 45

"n
g §
Л й

ð

.oρ > .
'∞ .⅛

в g,
gl

f‰

u

й

eg a

« cr

O

U

¾

■Я ɪu

ZS Ри

r ⅛
ё ∞
о

f‰

I

O4

g

U
q

0β ,,ʌ

■§ g

∣∣

I §

L- _£>

Ii
о 45

I
g g

Country

Argentina

30

70

20

36

18

10

71

93

64

79

42

25

36

57

86

57

33

50

79

71

Australia

40

60

30

12

20

10

79

92

54

58

43

43

79

85

90

90

34

53

72

69

Belgium

40

60

27

20

25

10

42

94

39

78

65

41

61

78

90

72

26

53

41

47

Brazil

40

60

31

15

21

10

80

91

40

71

48

36

78

94

85

84

25

71

76

91

China

50

50

28

20

20

20

90

96

68

96

71

70

77

97

96

100

46

39

63

96

Croatia

30

70

40

20

20

10

34

85

42

84

38

39

61

86

55

85

35

41

41

68

Denmark

50

50

25

18

20

20

84

94

27

40

26

33

63

74

95

89

34

52

61

56

Germany

40

60

40

15

10

10

91

100

39

58

53

21

61

71

97

66

47

47

77

61

Hungary

30

70

30

20

20

10

88

96

48

68

76

89

95

95

84

89

33

35

77

75

Ireland

50

50

30

20

25

6

100

97

57

69

76

67

67

74

84

81

25

58

71

71

Italy

40

60

30

25

20

14

83

85

46

38

52

53

66

80

90

83

34

23

60

72

Netherlands

25

75

33

12

13

20

79

93

25

46

44

30

38

57

77

43

32

32

64

71

Norway

50

50

20

18

20

10

14

94

14

29

32

25

70

71

72

71

61

22

37

48

Spain

40

60

40

20

10

10

22

82

42

40

43

15

47

90

88

81

49

39

59

77

Sweden

40

60

25

28

13

23

100

100

26

63

11

17

47

79

83

78

41

45

53

53

UK

40

60

27

20

15

10

89

93

24

50

29

38

65

83

66

65

33

49

60

69

USA

40

60

30

20

15

10

100

86

79

77

7

7

71

93

93

86

30

70

58

75

Total________

40

60

30

20

20

10

73

92

42

59

47

44

68

82

83

80

37

44

63

69

ISIC sector

381

40

60

30

20

20

10

68

90

39

59

44

41

68

80

79

78

24

51

61

67

382

40

60

25

20

15

15

72

92

43

55

49

48

71

80

88

81

41

43

62

67

383

50

50

30

20

20

10

83

95

48

61

46

47

65

80

81

79

51

34

65

74

384

40

60

30

22

20

15

80

94

38

65

54

51

79

92

80

85

34

48

59

70

385

40

60

25

19

20

10

76

95

39

56

47

27

51

86

93

77

37

44

64

67

Total

40

60

30

20

20

10

74

92

42

59

47

44

68

81

83

80

37

44

62

69



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