Table 2: Quality Practices, Priorities and Performance by Sector, End Markets, Customer Orders and Manufacturing Process Type & Layout
_____End Markets_____ |
Maintenance |
% inspection |
QUALITY PRACTICES |
% High Quality & τ supplier Importance 1 .. r selection |
Quality |
QUALITY PRIORITIES |
QUALITY PERFORMANCE | |||||||||||||
Quality Costs |
ISO >. xθ |
Change of |
Improvement |
To win |
Impact on |
Change in | ||||||||||||||
%preventive |
% corrective |
% internal |
% preventive |
%external | ||||||||||||||||
% Current use |
% Future use |
superior |
superior |
manufacturing |
product quality |
Product design |
Conformance |
Poor quality of |
Internal quality |
Manufacturing |
Product quality | |||||||||
Components manufacturers |
50 |
50 |
40 |
23 |
19 |
10 |
71 |
90 |
46 |
63 |
47 |
42 |
70 |
78 |
89 |
88 |
36 |
27 |
60 |
61 |
Product assemblers |
40 |
60 |
30 |
25 |
20 |
10 |
83 |
93 |
55 |
68 |
48 |
53 |
72 |
83 |
83 |
84 |
29 |
50 |
64 |
71 |
Distributors |
40 |
60 |
25 |
20 |
20 |
10 |
71 |
95 |
36 |
53 |
44 |
39.5 |
70 |
78 |
85 |
73 |
41 |
44 |
69 |
77 |
End-users |
50 |
50 |
30 |
20 |
20 |
20 |
69 |
91 |
39 |
57 |
51 |
45 |
67 |
85 |
79 |
80 |
41 |
44 |
57 |
64 |
Mixed |
30 |
70 |
30 |
20 |
20 |
18 |
70 |
89 |
40 |
64 |
29 |
26 |
48 |
77 |
88 |
76 |
32 |
55 |
48 |
48 |
Total |
40 |
60 |
30 |
20 |
20 |
10 |
73 |
92 |
43 |
59 |
47 |
44 |
68 |
81 |
83 |
80 |
37 |
44 |
62 |
68 |
Customer orders Design/engineered to order |
40 |
60 |
30 |
20 |
20 |
10 |
61 |
94 |
41 |
60 |
42 |
53 |
68 |
86 |
85 |
82 |
44 |
40 |
59 |
67 |
Procured to order |
55 |
45 |
40 |
20 |
20 |
10 |
79 |
83 |
39 |
50 |
45 |
48 |
79 |
88 |
96 |
83 |
59 |
23 |
58 |
67 |
Manufactured to order |
40 |
60 |
30 |
20 |
20 |
10 |
72 |
94 |
42 |
62 |
53 |
48 |
71 |
82 |
77 |
80 |
31 |
49 |
64 |
72 |
Assembled to order |
40 |
60 |
30 |
25 |
20 |
15 |
84 |
95 |
45 |
55 |
45 |
38 |
67 |
81 |
87 |
76 |
41 |
43 |
62 |
59 |
Produced to stock |
50 |
50 |
30 |
20 |
20 |
10 |
80 |
95 |
39 |
48 |
44 |
32 |
58 |
77 |
88 |
77 |
36 |
39 |
71 |
67 |
Mixed |
30 |
70 |
30 |
20 |
17 |
15 |
69 |
89 |
29 |
60 |
59 |
59 |
80 |
86 |
91 |
86 |
47 |
34 |
57 |
69 |
Total |
40 |
60 |
30 |
20 |
20 |
10 |
74 |
93 |
41 |
57 |
48 |
45 |
69 |
82 |
84 |
79 |
38 |
42 |
64 |
68 |
Process Type |
40 |
60 |
30 |
20 |
20 |
10 |
77 |
92 |
45 |
58 |
46 |
41 |
69 |
83 |
85 |
78 |
49 |
41 |
63 |
67 |
Fabrication |
40 |
60 |
30 |
20 |
20 |
10 |
72 |
93 |
42 |
62 |
48 |
46 |
67 |
80 |
82 |
80 |
30 |
45 |
63 |
70 |
Balanced |
50 |
50 |
25 |
20 |
25 |
20 |
64 |
90 |
28 |
49 |
46 |
42 |
70 |
80 |
86 |
79 |
36 |
53 |
56 |
62 |
Total_________________ |
40 |
60 |
30 |
20 |
20 |
10 |
73 |
92 |
42 |
59 |
47 |
44 |
68 |
81 |
83 |
79 |
37 |
44 |
63 |
68 |
Process Layout Job shop |
30 |
70 |
30 |
20 |
20 |
10 |
67 |
91 |
37 |
54 |
50 |
50 |
72 |
83 |
81 |
82 |
37 |
40 |
54 |
62 |
Cellular layout |
40 |
60 |
26 |
20 |
20 |
10 |
76 |
94 |
43 |
63 |
52 |
39 |
64 |
80 |
86 |
74 |
41 |
45 |
69 |
72 |
Dedicated lines |
40 |
60 |
30 |
20 |
20 |
10 |
80 |
93 |
48 |
64 |
43 |
41 |
69 |
83 |
83 |
80 |
34 |
47 |
66 |
75 |
Balanced_____________ |
50 |
50 |
30 |
19 |
20 |
18 |
80 |
94 |
39 |
49 |
39 |
50 |
60 |
75 |
90 |
77 |
39 |
50 |
74 |
66 |
Total_________________ |
40 |
40 |
30 |
20 |
20 |
10 |
75 |
92 |
42 |
59 |
48 |
44 |
68 |
82 |
83 |
79 |
37 |
45 |
63 |
69 |