Quality practices, priorities and performance: an international study

Table 2: Quality Practices, Priorities and Performance by Sector, End Markets, Customer Orders and Manufacturing Process Type & Layout

_____End Markets_____	Maintenance		% inspection	QUALITY PRACTICES				% High Q^ualit^y & _τ supplier Importance ₁ .. ^r selection	Quality programs		QUALITY PRIORITIES				QUALITY PERFORMANCE
	Maintenance			Quality Costs			ISO 9000 >. xθ o×				Change of priorities of customers		Improvement goals		To win competitors		Impact on lateness		Change in performance % Improved in past 3 yrs
	%preventive	% corrective		% internal	% preventive	%external					Change of priorities of customers		Improvement goals		To win competitors		Impact on lateness		Change in performance % Improved in past 3 yrs
	%preventive	% corrective		% internal	% preventive	%external			% Current use	% Future use	superior product quality	superior conformance quality	manufacturing conformance	product quality and reliability	Product design and quality	Conformance quality	Poor quality of supplies	Internal quality	Manufacturing conformance	Product quality and reliability
Components manufacturers	50	50	40	23	19	10	71	90	46	63	47	42	70	78	89	88	36	27	60	61
Product assemblers	40	60	30	25	20	10	83	93	55	68	48	53	72	83	83	84	29	50	64	71
Distributors	40	60	25	20	20	10	71	95	36	53	44	39.5	70	78	85	73	41	44	69	77
End-users	50	50	30	20	20	20	69	91	39	57	51	45	67	85	79	80	41	44	57	64
Mixed	30	70	30	20	20	18	70	89	40	64	29	26	48	77	88	76	32	55	48	48
Total	40	60	30	20	20	10	73	92	43	59	47	44	68	81	83	80	37	44	62	68
Customer orders Design/engineered to order	40	60	30	20	20	10	61	94	41	60	42	53	68	86	85	82	44	40	59	67
Procured to order	55	45	40	20	20	10	79	83	39	50	45	48	79	88	96	83	59	23	58	67
Manufactured to order	40	60	30	20	20	10	72	94	42	62	53	48	71	82	77	80	31	49	64	72
Assembled to order	40	60	30	25	20	15	84	95	45	55	45	38	67	81	87	76	41	43	62	59
Produced to stock	50	50	30	20	20	10	80	95	39	48	44	32	58	77	88	77	36	39	71	67
Mixed	30	70	30	20	17	15	69	89	29	60	59	59	80	86	91	86	47	34	57	69
Total	40	60	30	20	20	10	74	93	41	57	48	45	69	82	84	79	38	42	64	68
Process Type Assembly	40	60	30	20	20	10	77	92	45	58	46	41	69	83	85	78	49	41	63	67
Fabrication	40	60	30	20	20	10	72	93	42	62	48	46	67	80	82	80	30	45	63	70
Balanced	50	50	25	20	25	20	64	90	28	49	46	42	70	80	86	79	36	53	56	62
Total_________________	40	60	30	20	20	10	73	92	42	59	47	44	68	81	83	79	37	44	63	68
Process Layout Job shop	30	70	30	20	20	10	67	91	37	54	50	50	72	83	81	82	37	40	54	62
Cellular layout	40	60	26	20	20	10	76	94	43	63	52	39	64	80	86	74	41	45	69	72
Dedicated lines	40	60	30	20	20	10	80	93	48	64	43	41	69	83	83	80	34	47	66	75
Balanced_____________	50	50	30	19	20	18	80	94	39	49	39	50	60	75	90	77	39	50	74	66
Total_________________	40	40	30	20	20	10	75	92	42	59	48	44	68	82	83	79	37	45	63	69

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